Under Buy you buy a class pass or single class, and start a membership. Under My account you see which passes you have and how many classes are left on them. Payment goes through Mollie, directly to the studio.
What is on offer
Under Buy are your studio's products, with the price including VAT. A class pass says for example 10 classes · valid for 180 days and the price per class. If the studio offers memberships, they are at the top under Memberships; how those work is in Your membership.
If you see This studio cannot accept payments yet., the studio's payment connection is not active. Contact the studio.
Buying a class pass or single class
- Log in and click Buy next to the product.
- You land on Mollie's payment page. You can pay with iDEAL, credit card or Apple Pay, depending on what the studio has enabled. Your statement shows the studio's name.
- After paying you return to the confirmation page: Thanks for your purchase. All set! Your class pass is ready. Click To my account.
You get the e-mail Payment received for <product> with the amount and the VAT. The pass is usable immediately and valid from today.
Other outcomes on the confirmation page:
| You see | What it means |
|---|---|
| We are checking your payment | Mollie has not confirmed the payment yet. Wait a moment and refresh the page, or look at My account. In the worst case this takes a quarter of an hour; Bookasport checks hanging payments by itself. Do not pay again. |
| The payment did not go through | Your bank or card declined the payment. Nothing has been charged. Try again or pay another way. |
| The payment expired | You did not complete the payment page in time. Nothing has been charged. |
| You cancelled the payment | You aborted the payment yourself. Nothing has been charged. |
Have you paid and is your pass still not on My account after a quarter of an hour? Contact the studio; they can look up the payment.
Good to know:
- You can buy a new pass while your old one is still running. The new pass starts immediately, not when the old one is used up. When booking, the pass that expires first is used.
- Choosing a start date is not possible.
- Refunds are handled by the studio; ask the studio.
My account
Under My account the pass that is used when you book is shown large at the top: the name, the number of classes left (or Unlimited) and Valid until the end date. Below are your other passes, for example a pass that has yet to start (Valid from) or a pass the studio has blocked (Temporarily blocked).
Under Earlier are past passes: All classes used, Expired on <date>, and the status of your trial class request (Being reviewed or Declined).
If you have no pass at all, it says You do not have a class pass yet. Ask the studio for one, or request a trial class on the schedule page.
There is no overview of your payments; your payment confirmations are in your e-mail.