Helpdesk

Answers for Bookasport studios and members.

For studios

Signing in, security and rolesThis chapter is for everyone who works in the Bookasport back office: the owner, a manager, the front desk and the instructors. It describes how you sign in, how the owner's authenticator app works, what to do when you have lost your password, and what each role can and cannot do. The back office is in Dutch; the Dutch labels are quoted with their meaning.
Schedule and classesThe schedule is the heart of the back office. Here you see per week which classes there are and how full they are, and you open the attendance list per class. This chapter describes the schedule screen, planning a single class, the attendance list with attendance marking and booking in, and cancelling a class. Recurring classes are planned with templates; those are in the next chapter.
Templates: recurring classesA template is a class that comes back every week on the same day and time, for example "every Tuesday at 09:00 Mat Pilates in the Studio with Liessanne". With templates you set up your weekly schedule once and roll it out period by period. Only the owner and a manager can create and roll out templates; everyone can view the list.
Members and their passesUnder Leden (members) is everyone who belongs to your studio: members who signed up themselves and members you added. Per member you see the passes and memberships, issue a class pass and suspend or reactivate a pass. The owner, a manager and the front desk can do everything here; instructors can only look.
Trial classesA new member can request a trial class on the member site. You review the request under Proeflessen (trial classes). That is how you prevent someone taking five free classes with five e-mail addresses, at the cost of one click per request. The owner, a manager and the front desk can review; instructors only see the list.
Products: class passes, single classes, memberships and the trial classA product is what a member buys or receives in order to book: a single class, a class pass, an unlimited period pass, a membership, or the trial class. This chapter describes how you create products, what each field does and what you can still change afterwards. Only the owner and a manager can manage products; the front desk and instructors only see the list.
Managing membershipsA membership is a recurring membership with unlimited booking, which Bookasport charges automatically per period through a mandate at Mollie. The member starts it and cancels it themselves. This chapter describes what the studio sees and does: the overview, the direct debit and what happens when it fails, pausing, price changes, cancelling on a member's behalf and payments outside Mollie. What the member sees is in Your membership in the members' part.
Payments and the Mollie connectionMembers pay in Bookasport through Mollie, with the studio's own Mollie account. The money goes straight from the member to your bank account; Bookasport never holds money and is not a payment provider. This chapter describes connecting Mollie, the payments overview and what to do when a payment hangs.
SettingsBookasport has few settings, and deliberately no separate settings menu. What you can set yourself is in three places: Aanwezigheid (attendance), Embed and the screen behind Mollie-koppeling (with the notification address and the reply address). On a phone you find them all under Meer. Everything not listed here is set up for you by Bookasport.

For members

Appendices