A new member can request a trial class on the member site. You review the request under Proeflessen (trial classes). That is how you prevent someone taking five free classes with five e-mail addresses, at the cost of one click per request. The owner, a manager and the front desk can review; instructors only see the list.
What you need
A product with the checkbox Dit is de proefles (this is the trial class) under Producten (see Products). Per studio one trial class can be active. The number of classes (usually 1) and the validity in days come from that product. Without an active trial class product a member sees This studio does not currently offer trial classes.
How a member requests
A member who is logged in and has no valid pass sees the panel Request a trial class at the bottom of the schedule. One click is enough; there is no form. The request appears for the member on My account as Being reviewed and for you under Proeflessen. You do not get an e-mail about it, so check the list regularly.
A member can request a trial class at your studio only once, even after a decline and even if you later create a new trial class product. This cannot be undone. If you want to give someone a free class anyway, issue a normal pass on the member profile.
Reviewing
Choose Proeflessen in the menu. You see only the open requests, oldest at the top, with name and e-mail address and the buttons Goedkeuren (approve) and Afwijzen (decline). The count is at the top: 2 open aanvragen (2 open requests). If the list is empty it reads Geen openstaande aanvragen.
- Goedkeuren: the trial class becomes a normal pass, valid from today for the duration of the product. The member gets the e-mail Your trial at <studio> has been approved, saying until when they can book, and then books themselves through the schedule.
- Afwijzen: the request gets the status Afgewezen (declined). The member deliberately gets no e-mail about this; they see the status on My account. If you want to explain, get in touch yourself. A decline is final: approving later is not possible.
Reviewed requests disappear from this list. You find them back on the member profile as a pass with the word "proefles" and the status Actief or Afgewezen.
If you see Deze aanvraag bestaat niet of is al beoordeeld. (this request does not exist or has already been reviewed), a colleague got there just before you.