Your account: signing up, logging in and your profile

1. Go to your studio's address and click Create an account (or open Create account from the login screen with No account yet).
2. Choose your Language: Nederlands or English. This choice sets the language of all screens and e-mails, and you can change it later in your profile.
3. Fill in your First name, Last name, Email address and a Password of at least 8 characters. There are no other password requirements.
4. Click Create account. You see: Almost done! We have sent you an email. Click the link in it to confirm your sign-up at <studio>.
5. Open the e-mail Confirm your sign-up at <studio> and click Confirm my sign-up. You are then logged in straight away and land on the schedule.

Good to know:

• Without clicking the confirmation link you cannot log in. The link works once and is valid for a limited time (about an hour). If you see This confirmation link has expired or was already used, first try logging in; if that does not work, sign up again with the same e-mail address. There is no button to resend the e-mail.
• If the e-mail does not arrive, check your spam folder. The sender is Bookasport, address noreply@bookasport.nl.
• Has the studio already entered you? Then Bookasport recognises you by your e-mail address and links your new account to the details the studio already had, including any class pass. So use the same address the invitation was sent to.
• This email address is already in use at this studio. means another account is already attached to this address. Contact the studio.

Already have an account at another studio that uses Bookasport? Then you already have a password; it is the same for all studios. Signing up yourself at the second studio does not work. Ask the second studio to enter you with your e-mail address, then log in on that studio's address with your existing password.

Go to your studio's address, click Log in and enter your e-mail address and password. You land on the schedule.

If it does not work you always see the same message: Login failed. Check your email address and password. After ten failed attempts within fifteen minutes Bookasport blocks logging in on that address for fifteen minutes: Too many failed attempts. Please try again in fifteen minutes, or set a new password. Through Forgot your password? you get back in immediately.

Log out with Log out at the top right.

1. On the login screen click Forgot your password?, enter your e-mail address and click Send me a link. You always see If we know this address, we will send you an email.
2. Open the e-mail New password for <studio> and click Set a new password. The link is valid for one hour and works once.
3. Enter your new password twice (at least 8 characters) and click Save. You are logged in immediately. On other devices you are logged out.

Good to know:

• Bookasport sends at most one e-mail per address per ten minutes. A second request within that time sends nothing; the first link stays valid.
• Has the studio entered you but have you never created an account? Then instead of the reset e-mail you get the invitation again, with the button Sign up.
• An expired or already used link gives This link has expired. Request a new one.
• Are you the owner of the studio and do you use an authenticator app? Then you can only reset your password through the back office; the screen says so.

Click your first name at the top right to open My profile. You can change your First name, Last name and Phone number and switch your Language between Nederlands and English. Click Save; the screen changes language immediately.

You cannot change your email address yourself. Contact the studio for that.

Under Change password enter your current password and the new one twice, and click Change. After Your password has been changed. you are logged out on other devices.

Deleting your account is not possible from the member site. Ask the studio.

Logged in, you see at the top (on a phone at the bottom) the tabs Schedule, My bookings, Buy and My account. If your studio offers memberships, or you have had one, there is also My membership.

Always use your studio's address. The address studio.bookasport.nl is the back office for staff; with a member account you cannot get in there. If you see a page saying This page does not exist, check the address with your studio.